Our price promise ensures that whenever you buy a holiday from Sanctuary Spa Holidays you are guaranteed the best priced deal or we will refund the difference.
Our holidays have been specifically designed to meet your needs. However, if you have any specific requirements or queries then please phone our specialist reservations team to discuss your spa holiday, and they will be able to guide you as to which resorts will fit your requirements. Sanctuary Spa has experienced and knowledgeable team to make your experience of booking as easy as possible.
Sometimes you may not be sure exactly what your holiday includes so before you book with us our reservations team will confirm what your Sanctuary Spa Holiday includes. However to assist you to have any understanding of what Sanctuary Spa packages may provide a general example is detailed below:
At most Spa Hotels and Resorts, we can offer packages including as little or as much as you want! Packages can (usually) be on a breakfast only basis or including daily half or full board. A full daily programme of treatments may be included, or a programme for a just a couple of days, or you can choose as many or as few treatments as you require on an ‘a la carte’ basis from the treatment ‘menu’ offered by the resort. Treatments should be booked in advance of your arrival at the resort.
Our holidays generally include return flights from the UK and (in most cases) return transfers from/to airport to/from the hotel/resort. Please note that most flight tickets once issued (when you have confirmed your booking with a deposit) cannot be changed without payment of cancellation charges and/or of a replacement ticket. If you would like greater flexibility of travel arrangements and/or more in-flight comfort, we offer the opportunity to upgrade your flight, at an extra cost.
Planning your holiday, and checking availability: To help you decide which Sanctuary Spa holiday is best for you, the example prices shown on the website are a good indication of what the cost of a stay at each particular resort will be, but given all the possible variations, please contact us to discuss your requirements, to check availability of flights and accommodation and to get a 'no obligation' quote for your spa holiday.
Confirming your booking: If you are happy with the price and would like to confirm the reservation, then we will require a 25% deposit at the time of booking. This can be made by credit card, debit card/Switch, cheque or bank transfer, but please note that we do charge a 2.5% surcharge on credit card transaction which is required by the Merchant agent.
Payment of the Balance: The balance is payable 10 weeks before you are due to depart. You will not be sent a reminder and we reserve the right to cancel your holiday if payment is not received. Tickets and travel information: Approximately 2 weeks before you travel, we will send you your tickets, accommodation vouchers and other travel details. On receiving your information, if you have any queries about your holiday, please contact us by phone or e-mail.